Last updated: January 13, 2025

This Privacy Policy describes how Zylvara (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information including your username, password, security questions, and other information used for account security purposes.

• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services.

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

We use your personal information for various purposes, including:

• Providing Products and Services. To process your payments, fulfill your orders, send notifications related to your account, purchases, returns, or exchanges, manage your account, arrange for shipping, facilitate returns and exchanges, and improve your shopping experience.

• Marketing and Advertising. To send promotional communications, show advertisements, and tailor the Services and advertising to your preferences.

• Security and Fraud Prevention. To detect, investigate, and take action against fraudulent, illegal, or malicious activity.

• Communicating with You and Service Improvement. To provide customer support and enhance our Services.

Cookies

Like many websites, we use Cookies on our Site. Cookies help us power and improve our Site and Services, run analytics, and tailor your experience. Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies. However, doing so may negatively impact your user experience.

Our website also recognizes the Global Privacy Control (GPC) signal, enabling you to opt out of certain uses or disclosures of your information. For more information on GPC, visit https://globalprivacycontrol.org/.

How We Disclose Personal Information

We may disclose your personal information to third parties for various purposes, including:

• With vendors or service providers who perform services on our behalf (e.g., payment processing, data analytics, customer support).

• With business and marketing partners.

• When you consent to our disclosure of information.

• With our affiliates or corporate group.

• In connection with business transactions, legal obligations, or protecting our rights and users.

Third Party Websites and Links

Our Site may provide links to websites operated by third parties. Please review their privacy policies and terms, as we are not responsible for their content, privacy, or security practices.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, contact us to request its deletion.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no security system is completely secure. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have the following rights:

• Right to Access/Know: Request access to personal information we hold about you.

• Right to Delete: Request deletion of your personal information.

• Right to Correct: Request correction of inaccurate personal information.

• Right to Portability: Request a copy of your personal information.

• Right to Opt out of Sale or Sharing: Direct us not to "sell" or "share" your personal information or opt out of targeted advertising.

• Restriction of Processing: Ask us to stop or restrict processing your personal information.

• Withdrawal of Consent: Withdraw your consent where applicable.

• Managing Communication Preferences: Opt out of promotional emails while still receiving non-promotional emails related to your account or orders.

To exercise your rights, contact us using the details provided below. We may need to verify your identity before responding to your request.

Complaints

If you have complaints about how we process your personal information, contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country of residence. Transfers outside Europe are handled using recognized mechanisms such as Standard Contractual Clauses.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please email us at Zylvara.store@gmail.com. 

For purposes of applicable data protection laws, Zylvara is the data controller of your personal information.