At Zylvara, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Conditions for Returns

To be eligible for a return, your item must:

• Be in the same condition that you received it (unworn or unused).
• Include original tags and packaging.
• Be accompanied by a receipt or proof of purchase.

To start a return, please contact us at Zylvara.store@gmail.com. Returns should be sent to the address provided after your request is approved.

Important: Items sent back without prior approval will not be accepted.

If your return is approved, we’ll provide a return shipping label and detailed instructions on how to proceed.

For any questions about returns, feel free to reach out to us at Zylvara.store@gmail.com.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants).
• Custom or personalized products.
• Personal care items (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.

We do not accept returns for sale items or gift cards. If you have questions about a specific item, contact us for clarification.

Exchanges

To exchange an item, please initiate a return for the original item. Once your return is accepted, you can make a separate purchase for the desired item.

Refunds

We’ll notify you once we receive and inspect your return. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your refund was approved, contact us at Zylvara.store@gmail.com.